Retail Sales Associate applicants have rated the interview process at Best Buy with 2.4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 62% positive. To compare, the company-average is 69% positive. This is according to Glassdoor user ratings.
Candidates applying for Retail Sales Associate roles take an average of 11 days to get hired, when considering 104 user submitted interviews for this role. To compare, the hiring process at Best Buy overall takes an average of 12 days.
Common stages of the interview process at Best Buy as a Retail Sales Associate according to 104 Glassdoor interviews include:
One on one interview: 21%
Phone interview: 16%
Skills test: 16%
Background check: 12%
Drug test: 12%
Personality test: 8%
Presentation: 7%
IQ intelligence test: 4%
Other: 3%
Group panel interview: 2%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 5 days. I interviewed at Best Buy (Charlotte, NC) in Jul 2017
Interview
Sent in resume. Was invited to job fair of which during 4 hours there were only 2 candidates. Had an interview with someone who had been there 18 months. She took a lot of notes. Interview lasted 1 hour.
Interview questions [1]
Question 1
How I kept up with new technology. How I dealt with difficult customers. Had I services or assisted customers in prior roles. What was my background.
With a BS, MBA and over 25 years of IT experience assisting people, vendors, etc.. I did not get the position. I also had my own PC repair and sales business for 2 years about 12 years prior. And I had experience in floor sales and customer service for a short time with JC Penney and Amazon. The interviewer seemed impressed and was to pass the info to the general manager. I was rejected. I distinctly feel there was age bias and they preferred a younger person.
They did a virtual interview with a third party. They asked me around 8 questions with about 2 mintues to anwser them with 10 second to think of a response. Then I got texted from a hiring manager to schedule an in person interview.
Interview questions [1]
Question 1
If you had a list of tasks given to you in the morning but it slipped your mind until the last 10 minutes of your shift. These tasks MUST be done by the end of the day. How would you approach the situation.
Interview process is fully online and conducted through video interviews. It's a little dehumanizing, not in a bad sense, but I believe using video for interviews makes it difficult to gauge what the job is going to be like.
Interview questions [1]
Question 1
Tell me about yourself
Why do you want to work at Best Buy?
What does good customer service mean to you?
How would you help a customer who doesn’t know what they need?
Describe a time you handled a difficult customer
Are you comfortable selling and recommending products?
What technology are you most familiar with?
How do you handle working in a fast-paced environment?
What is your availability (evenings/weekends)?
I applied online. The process took 1 week. I interviewed at Best Buy in Oct 2025
Interview
The best way to describe the interview is to ask if you’re willing to be more of a salesperson. Since the interview questions revolve around your ability to talk to customers, it’s important to understand that all these questions are crucial in determining whether you can sell Best Buy credit cards.
Interview questions [1]
Question 1
What do you do, person, when a customer asks you questions about a product you have a lack of information or don't know?