Advanced Repair Agent, Geek Squad applicants have rated the interview process at Best Buy with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 55% positive. To compare, the company-average is 69% positive. This is according to Glassdoor user ratings.
Candidates applying for Advanced Repair Agent, Geek Squad roles take an average of 11 days to get hired, when considering 32 user submitted interviews for this role. To compare, the hiring process at Best Buy overall takes an average of 12 days.
Common stages of the interview process at Best Buy as a Advanced Repair Agent, Geek Squad according to 32 Glassdoor interviews include:
One on one interview: 30%
Skills test: 16%
Phone interview: 14%
Drug test: 12%
Personality test: 10%
Background check: 7%
Presentation: 4%
Group panel interview: 3%
IQ intelligence test: 3%
Other: 1%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 3 days. I interviewed at Best Buy
Interview
The process its self is very efficient and within a couple of days was easy. The only issues I had to do was wait for the GM to get back from vacation which took about a week but as soon as he was back he gave me the okay.
Interview questions [1]
Question 1
Asking if you know what you did wrong and what you can do to improve or fix it?
Process started with an online interview panel where you are given a question / scenario and record your response. If you are accepted you then interview at the location you will be working with the Geek Squad manager.
I applied online. The process took 2 weeks. I interviewed at Best Buy (San Jose, CA) in Oct 2025
Interview
I applied in October 2025. 2 weeks later I believe a field manager called me. Although he told me that he as already following up with candidates before me, he asked me if I can interview the next day with another person then next day. At this point, I knew I was probably not going to get a position. After I came in the next day, the person who I was to be interviewed with was standing behind the front counter working with a customer, even though I came before the customer and notified his coworkers. After waiting over 10 minutes for him to be finished with customer, he took me all the way to the back. He asked me a lot of situation questions, probably 15-20 questions. One might think these are easy questions. But, to me, they were quite challenging because I had to remember a lot of situations that related to these questions on the fly. I also remember that one needs to be able to fix and replace glass of mobile device. I didn't realize that this is one of the requirements as it was not mentioned in the job description. Of course, I don't remember every single question at the top of my head, but I'll put here what I do remember.
Made me wait over 15 min, not a huge deal, definitely didn't feel like they needed people. Never heard back from them. Managers seemed respectful of the fact I was in University and said many employees in the area are in school or working on something else.
Interview questions [1]
Question 1
How I would describe a new product to a new customer.