Customer Support Manager applicants have rated the interview process at Big Fish Games with 1.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 52.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Support Manager roles take an average of 16 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Big Fish Games overall takes an average of 17 days.
Common stages of the interview process at Big Fish Games as a Customer Support Manager according to 2 Glassdoor interviews include:
Phone interview: 67%
Group panel interview: 33%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 1+ week. I interviewed at Big Fish Games (Seattle, WA) in Mar 2018
Interview
I was contacted via email based on the job application submitted through their site. The recruiter emailed me to set up a time when we could talk. We had to postpone our conversation due to her falling ill, but she was very forthcoming about her situation and proactive in communicating the need to reschedule. Meaning I didn't have to wait until the day of the interview to find out it wasn't happening. Much appreciated!
The recruiter was extremely pleasant, did a great job of explaining what they're hiring for, why they need the position, the job duties, and the company. She asked me pretty standard phone screening questions, but it felt more like a conversation and she seemed genuinely interested in talking with me.
Interview questions [5]
Question 1
Tell me about your experience in Customer Service Management.
I applied online. The process took 3 weeks. I interviewed at Big Fish Games (Seattle, WA) in Apr 2018
Interview
I did a phone interview with a recruiter. She had asked very simple questions. Scheduled a long face to face with a group of 3 people. Did a quick tour around the facility and everything ended on a positive note with a promise of a call in a few days.