Customer Service Representative applicants have rated the interview process at Blizzard Entertainment with 2.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 70% positive. To compare, the company-average is 63.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 67 days to get hired, when considering 10 user submitted interviews for this role. To compare, the hiring process at Blizzard Entertainment overall takes an average of 47 days.
Common stages of the interview process at Blizzard Entertainment as a Customer Service Representative according to 10 Glassdoor interviews include:
One on one interview: 21%
Skills test: 16%
Phone interview: 16%
Background check: 16%
Group panel interview: 13%
Presentation: 5%
Drug test: 5%
Personality test: 5%
IQ intelligence test: 3%
Here are the most commonly searched roles for interview reports -
I applied online. I interviewed at Blizzard Entertainment (Irvine, CA)
Interview
They will email you within a month of your resume being submitted and from there you can expect a scheduled phone interview within another month maybe less. Once they have conducted the phone interview you'll be notified via email/phone about an in person interview. The in person interview consists of a department manager and a supervisor. They usually are very relaxed as they interview you and just want to make sure that you can handle the stresses of customer service.
Interview questions [1]
Question 1
They will ask you game related questions (what is your favorite blizzard game/favorite class/favorite race/favorite games). Do not worry if you're not a gamer,it will not affect their decision.
I interviewed at Blizzard Entertainment (Versailles)
Interview
I had 2 meetings, and then I had tests (English, French, and technical ones) and a meeting with the team. Overall, it was pretty fast and I could visit the office.
I applied online. The process took 3 weeks. I interviewed at Blizzard Entertainment
Interview
Very relaxed environment. The usual questions about the company and yourself, and later a few scenarios to check if you could handle real costumers in real situations. Overall I would say it was a pretty standard interview where they seemed to be taking plenty notes
Interview questions [1]
Question 1
Tell me about yourself
What do you know about the company
I applied online. The process took 2 weeks. I interviewed at Blizzard Entertainment (Miami, FL) in Jan 2018
Interview
Online, talked for like 30 mins about experience I had working in customer service at Circuit City. It was very basic. They asked about computer skills and asked how I would deal with complicated customers.