Customer Service Representative applicants have rated the interview process at Blizzard Entertainment with 2.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 70% positive. To compare, the company-average is 63.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 67 days to get hired, when considering 10 user submitted interviews for this role. To compare, the hiring process at Blizzard Entertainment overall takes an average of 47 days.
Common stages of the interview process at Blizzard Entertainment as a Customer Service Representative according to 10 Glassdoor interviews include:
One on one interview: 21%
Background check: 16%
Phone interview: 16%
Skills test: 16%
Group panel interview: 13%
Drug test: 5%
Personality test: 5%
Presentation: 5%
IQ intelligence test: 3%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 2 months. I interviewed at Blizzard Entertainment (Cork) in Feb 2013
Interview
3 step interview: After your CV was chosen for a position you will get an email with a test to perform (20-30 mins) general CS knowledge
Next step is live video interview with CS team leaders(tips: be proficient and focus on the screen, do not touch your face, hairs etc, smile and be polite, show willingness to learn, show interest in both company product and customer support)
Last step is Team Managers interview - behavioral type questions (tips: have as many examples of your past experience as you can, standard CS behavior questions will appear)
Interview questions [1]
Question 1
What would you do if customer contacts you and tells he can't pay for game right now but willing to pay in coming days
I interviewed at Blizzard Entertainment (Versailles)
Interview
I had 2 meetings, and then I had tests (English, French, and technical ones) and a meeting with the team. Overall, it was pretty fast and I could visit the office.
I applied online. The process took 3 weeks. I interviewed at Blizzard Entertainment
Interview
Very relaxed environment. The usual questions about the company and yourself, and later a few scenarios to check if you could handle real costumers in real situations. Overall I would say it was a pretty standard interview where they seemed to be taking plenty notes
Interview questions [1]
Question 1
Tell me about yourself
What do you know about the company
I applied online. The process took 2 weeks. I interviewed at Blizzard Entertainment (Miami, FL) in Jan 2018
Interview
Online, talked for like 30 mins about experience I had working in customer service at Circuit City. It was very basic. They asked about computer skills and asked how I would deal with complicated customers.