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      Head of Direct Customer Support Interview

      Nov 22, 2016
      Anonymous Interview Candidate
      Saint Louis, MO
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 3 months. I interviewed at Block (Saint Louis, MO) in Sep 2016

      Interview

      A long drawn out process that started in August and ended unsuccessfully in November. Communication with the HR recruiter was very poor and very inconsistent over the 3-4 month period. Every tine I was told that I would hear from them, I did not. Very unprofessional experience. I was finally told that I was too passive for their strong environment and that they needed someone who was more direct. I actually laughed because by all accounts, I am the exact opposite of passive. I am very blunt and direct but definitely wouldn't want to come off that way in an interview. Funny that that feedback came AFTER I submitted questions about the reputation of their call center. Apparently someone doesn't like being questioned.

      Interview questions [1]

      Question 1

      With the events that happened in Ferguson, how do you feel about the reputation of Saint Louis?
      1 Answer
      2
      avatar
      Block response
      9y
      Hi, Thank you for taking the time to write about your experience. We were really disappointed to read about your interview process — definitely not cool, and we're really sorry. We have discussed your feedback with the team. We will work to make sure that future interactions are more professional and respond in a more consistent manner. Last year, we implemented a candidate experience survey and we are using those results and Glassdoor feedback to continuously improve our candidate experience. Again, we're very sorry about your experience. At Square, we are always striving to provide the best candidate experience possible and your post will help us improve the process. Thank you for sharing. Best, The Square Talent Team