Customer Success Advocate applicants have rated the interview process at Block with 2.9 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 74% positive. To compare, the company-average is 45.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Success Advocate roles take an average of 21 days to get hired, when considering 23 user submitted interviews for this role. To compare, the hiring process at Block overall takes an average of 25 days.
Common stages of the interview process at Block as a Customer Success Advocate according to 23 Glassdoor interviews include:
Phone interview: 29%
Group panel interview: 20%
One on one interview: 11%
Drug test: 9%
Background check: 7%
Skills test: 7%
Presentation: 7%
Other: 5%
IQ intelligence test: 4%
Personality test: 2%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 2 weeks. I interviewed at Block (Atlanta, GA) in May 2019
Interview
I applied online and within a week or so I had a call set up with a talent recruiter. They made me complete a writing sample via email and then we discussed via a scheduled phone call about some of the basics of my resume / experience and the role expectations. The next step is a mock call with assisting a customer with an technical issue and if it all goes well then a onsite interview will be scheduled.
As any in person interview goes, be prepared for the situational questions and remember to just be yourself when responding but keeping the customer service factor in mind first. If the onsite interview goes great, then expect an offer email and follow feedback call from your recruiter. Hands down, from beginning to end, I had a wonderful interview and recruiting process!!!
The benefits and perks of this company is amazing: domestic partnership / family benefits, daily lunches, public transportation benefits, stock / 401k options, and a beautiful office space to comfortably work in. This company is VERY inclusive of everyone and they truly care about your overall wellbeing. It's a business casual vibe so you can show your own personal style and not some boring corporate suit. If any of this sounds like your cup of tea... APPLY and see what opportunities await you with this growing company.
Interview questions [2]
Question 1
Tell me about a time that you dealt with a difficult customer and how did you handle this situation? Also what was the end result of this situation?
The process took 2 weeks. I interviewed at Block (Dublin, Dublin)
Interview
Pre-screening calls x2 [first with a team member to check language skills, then with Managing Director]. The following week was 4 back to back interviews in 1 day. Mixture of team members, team lead, and Senior leadership. Way too long a process for a junior level role like this.
Very easy straight the point. There are two interviews. The first one they ask you basic question customer service questions. Second Interview you have to memorize a scenario and give instructions to recruiter.
It was easy and simple. I had to wait a little bit to get to the actual interview but not that much. The interviewers were nice and pleasant. They answered all my questions
Interview questions [1]
Question 1
They asked some some questions about how I would handle certain situations