Customer Success Manager applicants have rated the interview process at Block with 3.1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 25% positive. To compare, the company-average is 45.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Success Manager roles take an average of 25 days to get hired, when considering 8 user submitted interviews for this role. To compare, the hiring process at Block overall takes an average of 25 days.
Common stages of the interview process at Block as a Customer Success Manager according to 8 Glassdoor interviews include:
Phone interview: 37%
One on one interview: 32%
Group panel interview: 21%
Drug test: 5%
Presentation: 5%
Here are the most commonly searched roles for interview reports -
The recruiter did not call during our scheduled first round phone screen. He did not reach out with any update or attempt to reschedule until after the weekend. Phone screen went normal and moved on to the next round which was a b2b interview with a peer and direct manager. I reached out to the recruiter for advice on how to prepare for the role on a Monday for the Friday interview and there was no response from the recruiter.
I went into the Friday interview blind not knowing what the conversations were going to be about. Both interviewers were extremely nice and I felt the conversations were great.
On Monday, the recruiter reached out to set up a time for feedback. I asked to schedule a time and had not received a response. 3 days later, I received a no-reply saved text email from the cash app team saying they moved forward with other candidates.
It's great they found a better fit but I would have loved more communication from the recruiter and feedback on the entire process. It's tough leaving an interview feeling like it went well and ending up not getting the job without any context whatsoever.
I applied online. The process took 2 weeks. I interviewed at Block (Atlanta, GA) in Jun 2021
Interview
Interview process was quick, concise, and exactly what was described during the recruiting process. Started with a phone screen with recruiter, then phone (video) screen with hiring manager, and then a ~3 hour panel interview. The panel interview was focused on STAR method and was broken into parts with 1 part being with potential peers and the other part (2 hours) with the hiring manager and 2 other peers of the hiring manager.
Interview questions [1]
Question 1
The interviews were focused around STAR questions and I don't recall the specific questions.
I applied online. I interviewed at Block (Scottsdale, AZ) in Feb 2020
Interview
Applied on LinkedIn, received an email a couple days later that they were interested. Received a separate email to schedule a time for a phone interview. Never received that call. Very disappointing from a company looking to grow in this ever changing industry.