Completely wasted my time. They had two open Customer Service Rep positions posted on their site. One was for Temporary Seasonal, and the other was a regular permanent position. I was not interested in Temporary, so I applied for the permanent position. Got a call from their recruiter and got set up for a phone interview. Standard phone interview, it went well, and they offered to have me come in for an in-person interview, but they waited until this end-of-interview point in the conversation to try and sell me on the Temp/Seasonal position. I told them I was not interested in that, and was only interested in a permanent position. She told me she would need to look into the availability of the permanent position and that they would get back to me. Later in the day I got a call from another woman offering to schedule me for the in-person. I confirmed with her that the interview would be for the permanent position, not the temporary. For the in-person interview...they kept me waiting for over a half hour past the scheduled time which was unprofessional to say the least, but wouldn't have been a big deal had the woman who eventually interviewed me not said "ummmmm no, we're not hiring for permanent positions at this time". When I explained the conversations I had with the previous people, she said "OK maybe I'm not in the loop then, but I'm still pretty sure we're not". At that point she could have respected that my time was being wasted and cut me loose, but instead she carried on with the interview, and then afterwards had me sit in with one of their Reps for about 40 minutes to listen to phone calls. Again, not a big deal either had they not pulled a bait and switch and brought me in under a bogus pretense. After the whole thing was over and she was seeing me to the door, she re-iterated again that she was pretty positive there was no permanent position being offered. Two days later I got an e-mail confirmation that "the position has been filled". The total time wasted was about 2 hours from the time the interview was supposed to start and I was just sitting there waiting in their lobby, to when I exited the bldg. And that's not counting the time I spent w/the phone interview, filling out their pre-interview paperwork and consent forms, the commute to and from, etc. I was pretty pissed, but after reading the employee reviews here I feel better because it sounds like I dodged a bullet. And yes, they do run a credit check on you during the interview process. My recommendation would be to avoid. This is a dime-a-dozen phone rep job, and worst than most from the sounds of it.