I applied online. I interviewed at Booking.com (Toronto, ON) in Mar 2019
Interview
Quick and painless. there are some testing with literacy and language. After that, you will have a 1 on 1 with a team lead which lasts about 20-30 minutes. ask questions regarding previous roles in customer service. Communication from the interviewer was very good.
Interview questions [1]
Question 1
recall one time where you provided exceptional customer service.
I applied online. The process took 2 weeks. I interviewed at Booking.com (Tokyo) in May 2021
Interview
The interview process consisted of three stages. In the first interview, I had an interview with a staff member. In the second interview, there was a brief online task (language test) before the interview. After the online task, the second interview took place, and it was conducted in a group format. Most of the interview was conducted in a role-playing format.
CS Guest Specialist applicants have rated the interview process at Booking.com with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 59% positive. This is according to Glassdoor user ratings.
Candidates applying for CS Guest Specialist roles take an average of 14 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Booking.com overall takes an average of 25 days.
Common stages of the interview process at Booking.com as a CS Guest Specialist according to 1 Glassdoor interviews include:
Skills test: 25%
Other: 25%
Group panel interview: 25%
One on one interview: 25%
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