I applied through an employee referral. The process took 3 weeks. I interviewed at Boston Children's Hospital (Boston, MA) in Jun 2014
Interview
2 step interview process for me. Got called in for first interview with supervisor I would be directly reporting too. Then got called in for second interview with the rest of the team I would be working with. 2nd interview was more casual.
Interview questions [1]
Question 1
Why do you want to work at Children's? Where do you see yourself going in the future?
I applied online. I interviewed at Boston Children's Hospital
Interview
interviewed with HR and then manager, asked to talk about background and then to provide examples of situations you've encountered and how you handled them, as well as personal qualities
I applied online. I interviewed at Boston Children's Hospital (Boston, MA) in Jul 2025
Interview
Was nice, went smoothly, interviewer was enthusiastic and seemed to enjoy her job, hospital seems very well-organized. Also seems like they cycle through many applicants for PERs often so they are looking for PERs who are willing to stick for a long time
Interview questions [1]
Question 1
How do you handle situations when you have made a mistake at work? Pretty standard questions
I interviewed at Boston Children's Hospital (Boston, MA)
Interview
Now are using AI phone screening which is a bit impersonal and they ask if you want to speak to a real rep. I didn't speak to a real rep because I was worried that I would be disconnected.
Patient Experience Representative applicants have rated the interview process at Boston Children's Hospital with 2.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 62% positive. To compare, the company-average is 65.7% positive. This is according to Glassdoor user ratings.
Candidates applying for Patient Experience Representative roles take an average of 22 days to get hired, when considering 26 user submitted interviews for this role. To compare, the hiring process at Boston Children's Hospital overall takes an average of 27 days.
Common stages of the interview process at Boston Children's Hospital as a Patient Experience Representative according to 26 Glassdoor interviews include:
One on one interview: 29%
Phone interview: 18%
Group panel interview: 16%
Background check: 11%
Drug test: 7%
Presentation: 7%
Skills test: 4%
IQ intelligence test: 4%
Other: 4%
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