Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For Employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      Braze

      Engaged Employer

      About
      Reviews
      Pay & benefits
      Jobs
      Interviews
      Interviews
      Related searches: Braze reviews | Braze jobs | Braze salaries | Braze benefits
      Braze interviewsBraze Customer Success Manager interviewsBraze interview


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Center
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy & Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent Posts

      Copyright © 2008-2026. Indeed, Inc. "Glassdoor," "Worklife Pro," "Bowls," and logo are proprietary trademarks of Indeed, Inc.

      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalized job recommendations and updates by starting your searches.

      Customer Success Manager Interview

      May 4, 2021
      Anonymous employee
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied through a recruiter. The process took 2 weeks. I interviewed at Braze in Mar 2021

      Interview

      Overall, the process was fairly quick and the communication was great. My recruiter went on PTO for a few days and her OOO contact was extremely responsive and helpful! HR and the hiring manager both set proper expectations on next steps and when I could expect to hear back, and they always followed through. The process took about 2 weeks and included a 30 minute interview with the hiring manager, 45 minute panel interview with potential teammates, and a 45 minute presentation. The presentation interview was difficult but well worth it! I received detailed instructions regarding expectations on the presentation. You learn a lot about the company when putting together the presentation and knowing that everyone else has gone through this process reassured me that the team is full of high performers who want to be here! There were no tricky questions. Everyone I spoke with was incredibly kind and offered up their information in case I had any questions throughout the process. This was the best interview process I have ever gone through!

      Interview questions [3]

      Question 1

      Why do you like customer success?
      Answer question

      Question 2

      How would you deal with 2 customers with urgent needs?
      Answer question

      Question 3

      Why do you want to work at braze?
      Answer question
      4

      Other Customer Success Manager Interview Reviews for Braze

      Customer Success Manager Interview

      May 28, 2026
      Anonymous Interview Candidate
      No offer
      Positive experience
      Difficult interview

      Application

      I interviewed at Braze

      Interview

      Very positive. Lots of information provided to help with the interview process and incentives to show gratitude for the time it takes to interview. Everyone I spoke to was very friendly, it seems like a great place to work

      Interview questions [1]

      Question 1

      Why do you want to work at Braze?
      Answer question

      Customer Success Manager Interview

      Jun 23, 2026
      Anonymous Interview Candidate
      No offer
      Negative experience
      Difficult interview

      Application

      I applied through a recruiter. I interviewed at Braze in Jan 2026

      Interview

      Step one: Recruiter interview (easy, friendly) Step two: Director of Customer Success interview (moderate, friendly) Step three: Two Senior CSM interviews (moderate, friendly) Step four: Case presentation with two Senior CSMs and one CS Director (challenging, friendly) Feedback: An automated rejection email was sent without any specific feedback. I followed up requesting additional insights but did not receive a response. While the interview experience was professional and the team was welcoming throughout the process, candidates should not expect detailed feedback regarding the hiring decision. I progressed to the final stage and presented a comprehensive business review covering the company's solution, client use case, usability, and technical capabilities. Although the discussion was positive and the presentation was well received, no further explanation was provided regarding the final decision. You're not important for them if you don't have use for them.

      Interview questions [1]

      Question 1

      How would you take of the priorities with a book of business of many urgent requests at the same time.
      Answer question
      1

      Customer Success Manager Interview

      Oct 1, 2025
      Anonymous Interview Candidate
      No offer
      Negative experience
      Average interview

      Application

      I interviewed at Braze

      Interview

      Screening call with the recruiter, easy take home assessment, 3x rounds with Customer Success Directors. Everyone I spoke with was nice, but I got rejected with an automated email providing no feedback. Considering they are not a big company, they should consider providing feedback to applicants to avoid ruining the application experience

      Interview questions [1]

      Question 1

      Behavioral questions on different situations
      Answer question
      2