I applied online. The process took 1 week. I interviewed at Buchanan Technologies (Grapevine, TX) in Feb 2025
Interview
Interview process was very friendly and entirely through Microsoft Teams. They are willing to work around your schedule and diligent at reaching out and returning calls. They were also quick to respond through email once a decision was made.
Interview questions [1]
Question 1
Do you have any prior experience with ticketing systems? How do you manage working on multiple projects at the same time?
We have received a quick response from the employer. It was a virtual interview, they did ask a lot of technical questions on job requirement. It was a great experience.
Interview questions [1]
Question 1
How do you clear cookies and cache on a web browser?
The interview process was pleasant and easy. You don’t need to know much about IT, because the service desk consist of people that haven’t worked in the IT Field before. The manager of the service desk is laid back & easy going.
2
Buchanan Technologies interviews FAQs
Service Desk Analyst applicants have rated the interview process at Buchanan Technologies with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 70% positive. This is according to Glassdoor user ratings.
Candidates applying for Service Desk Analyst roles take an average of 7 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Buchanan Technologies overall takes an average of 6 days.
Common stages of the interview process at Buchanan Technologies as a Service Desk Analyst according to 2 Glassdoor interviews include:
Background check: 33%
Skills test: 33%
One on one interview: 33%
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