I had a 2 hour group interview on a Sunday (approx 20 of us) at the Covent Garden branch, most were young college/university students applying for their first jobs, had 2 managers and 1 supervisor introducing us to build-a-bear. We had to firstly form a circle and do an ice-breaker challenge where we had to say 3 things about ourselves. 1) Name 2) What we do 3) What we had for breakfast. After that, we had to speak to 2 people around us and find out 2 facts about them, then we had to form a circle again and go round telling each other what we learnt about one another. We were then given 10 seconds to choose any outfit/accessories and then at random be picked to try our best to sell the item on the spot. After that we had to make up a 30 second advertisement about build-a-bear, after that it was time for the individual scenario trials. Everyone had to stand outside, as each one of us was to act as a sales associate (Taking in turns) 1-2 of us outside would be given a random customer role and enter the shop to test the seller. After another half hour, we had to fill in a form about our contact details and availability. We were told that we will get a phone call within 2 days, got my call within the next 4 hours after I went home saying they wanted me in for a store trial and 1:1 the following week, had my trial then had to do a personality quiz on their system, then had a 1:1 after a 20 minute break giving time for the results to be calculated. The entire process was very very informal, I was told I had to wait maybe 2-3 days before they tell me yes or no, the manager phoned me during the same evening after the trial and gave me an offer. Will be having my induction soon.