Customer Care Advocate applicants have rated the interview process at CARVANA with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 86% positive. To compare, the company-average is 52.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Care Advocate roles take an average of 9 days to get hired, when considering 7 user submitted interviews for this role. To compare, the hiring process at CARVANA overall takes an average of 17 days.
Common stages of the interview process at CARVANA as a Customer Care Advocate according to 7 Glassdoor interviews include:
Phone interview: 24%
One on one interview: 24%
Group panel interview: 18%
Drug test: 12%
Background check: 6%
Personality test: 6%
Presentation: 6%
Skills test: 6%
Here are the most commonly searched roles for interview reports -
I applied online. I interviewed at CARVANA (Virginia Beach, VA) in Apr 2017
Interview
The interview process was prompt, smooth, and enjoyable in general. The employees I talked to made me want to work for them even more. I had a phone interview 2 days after I applied, then we set up an in-person interview at the location, and lastly a Facetime interview with the GM. They asked some basic questions, scenario, and fun questions. It was casual though and like talking to friends
Interview questions [1]
Question 1
What animal would you be
Describe the best/worst customer service you've received
Describe a time you've failed
Describe the best group/team you've been a part of
What do you do for fun?
What type of manager would you like to work for?
I applied online. I interviewed at CARVANA (Tempe, AZ) in Aug 2022
Interview
Very straightforward and to the point was hired shortly after interviewing. They called me the very next day and offered me the position they also gave me a tour of the call center and made me feel part of the team before I even started
Interview questions [1]
Question 1
What was a challenge I faced at my previous job and how I overcame it
I applied through an employee referral. I interviewed at CARVANA (Tempe, AZ) in Dec 2020
Interview
It was so easy, they are so kind and you can tell the recruiter cares that you are comfortable. They asked questions that you would assume any interviewer would ask.
I went to a job fair. They had a team of two conducting the interviews. It was a simple process I just waited my turn and was in the actual interview about 10 minutes.