Super friendly and very detailed about the job description and expectations. The interviewer answered all of my questions and moved me onto the second interview within 15 minutes. It was very easy to schedule the interview and complete it through zoom
Easy questions to describe my previous work experience. 1st manager really made interview comfortable and quick during job fair that had many more candidates than usual. That is all I have but I wish I had feedback as to why I was not picked.
I applied online. The process took 1 day. I interviewed at CARVANA (Tempe, AZ) in Mar 2025
Interview
I was interviewed for an in person customer service position. I was actually taking up to the floor where I was told I would be working and then later did not hear anything back until after I reached out for confirmation.
Interview questions [1]
Question 1
Asked about previous working experience and how it can apply
I applied online. The process took 2 days. I interviewed at CARVANA (Tempe, AZ) in Aug 2024
Interview
It felt like a shame interview, I was asked three questions that had nothing to do with my ability to do the job, and was asked to leave. Was a complete waste of time and gas
Customer Service Representative applicants have rated the interview process at CARVANA with 2.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 46% positive. To compare, the company-average is 52.4% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 7 days to get hired, when considering 13 user submitted interviews for this role. To compare, the hiring process at CARVANA overall takes an average of 17 days.
Common stages of the interview process at CARVANA as a Customer Service Representative according to 13 Glassdoor interviews include:
One on one interview: 38%
Phone interview: 24%
Background check: 14%
Skills test: 10%
Drug test: 5%
Group panel interview: 5%
Presentation: 5%
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