3 separate interviews explained experience and past job duties and situations. We went through some role play of possible situations that could occur and how to react to them and how we would fix the problem.
Interview questions [1]
Question 1
Asked how I would react in some situations with customers.
Interview was very easy and the manager was a delight to work with. They asked straight forward questions and some situational questions that all interviewers ask. They allow for questions at the end and were very transparent about the process from training to the Wings test. Highly recommend anyone to check them out.
Interview questions [1]
Question 1
Tell me about a time when you dealt with a difficult situation.
I applied online. The process took 1 week. I interviewed at CARVANA (Tempe, AZ) in Oct 2024
Interview
Contacted via text on the interview process, and information was not clear on the interview process. Was not sure whom I was texting, and when I asked for a name, the individual did not provide a name so assumed I was texting chatbots. Texts claimed I would be interviewing in person with 2 hiring managers, however, after the interview ended with the 2 hiring managers ended up interviewing a separate time with higher-ups with a total of 4 people and for a total of an hour for the combined two interviews. Maybe this process didn't apply to everyone, but I did not appreciate the under-communication.
Interview questions [1]
Question 1
Why Carvana
How would you handle a tough customer
Walk me through your work experience
I applied online. I interviewed at CARVANA (Macon, GA)
Interview
Straight forward, use STAR to answer any questions and be yourself. They basically ask about previous customer service experience and how you handle different situations. This position is on the road driving a truck so make sure you are comfortable with that.
Interview questions [1]
Question 1
How have you handled a difficult customer experience?
Customer Advocate applicants have rated the interview process at CARVANA with 2.2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 62% positive. To compare, the company-average is 52.4% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Advocate roles take an average of 9 days to get hired, when considering 76 user submitted interviews for this role. To compare, the hiring process at CARVANA overall takes an average of 17 days.
Common stages of the interview process at CARVANA as a Customer Advocate according to 76 Glassdoor interviews include:
Phone interview: 29%
One on one interview: 20%
Drug test: 14%
Group panel interview: 11%
Skills test: 10%
Background check: 7%
Presentation: 4%
Personality test: 2%
Other: 2%
IQ intelligence test: 1%
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