Customer Advocate I applicants have rated the interview process at CARVANA with 2.2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 61% positive. To compare, the company-average is 52.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Advocate I roles take an average of 9 days to get hired, when considering 75 user submitted interviews for this role. To compare, the hiring process at CARVANA overall takes an average of 17 days.
Common stages of the interview process at CARVANA as a Customer Advocate I according to 75 Glassdoor interviews include:
Phone interview: 29%
One on one interview: 20%
Drug test: 14%
Group panel interview: 11%
Skills test: 10%
Background check: 7%
Presentation: 4%
Personality test: 2%
Other: 2%
IQ intelligence test: 1%
Here are the most commonly searched roles for interview reports -
I applied online. I interviewed at CARVANA (Tempe, AZ) in Apr 2021
Interview
All of the interview process happened over the phone. Asked questions that gave the interviewer an idea of well you work in a team and personality. I originally was offered the position for a customer advocate but then was offered something a little bit more hands on (the role no longer exists). It was a different time. In 2021 a lot of the positions were remote. In 2022 all remote positions were called back the actual offices. I'm not sure how the interview process has changed.
Interview questions [1]
Question 1
Explain a time that you went above and beyond for a client.
I applied online. The process took 1 week. I interviewed at CARVANA (Tempe, AZ) in Oct 2024
Interview
Contacted via text on the interview process, and information was not clear on the interview process. Was not sure whom I was texting, and when I asked for a name, the individual did not provide a name so assumed I was texting chatbots. Texts claimed I would be interviewing in person with 2 hiring managers, however, after the interview ended with the 2 hiring managers ended up interviewing a separate time with higher-ups with a total of 4 people and for a total of an hour for the combined two interviews. Maybe this process didn't apply to everyone, but I did not appreciate the under-communication.
Interview questions [1]
Question 1
Why Carvana
How would you handle a tough customer
Walk me through your work experience
I applied online. I interviewed at CARVANA (Macon, GA)
Interview
Straight forward, use STAR to answer any questions and be yourself. They basically ask about previous customer service experience and how you handle different situations. This position is on the road driving a truck so make sure you are comfortable with that.
Interview questions [1]
Question 1
How have you handled a difficult customer experience?
Quick and Easy! The process took 2 weeks which was great! Interviewing should not take more then that as some companies will go as long as 2 months. Very happy with the process.