I applied through a recruiter. The process took 1 day. I interviewed at CIBC (Toronto, ON) in Jun 2016
Interview
after shaking hand and getting introduces to each other the interviewee tried asking some personality questions and then she asked about my previous experiences in the field related to the job post m and then she asked some routine questions and then she took some notes while listening to my answers and all this time she had a positive attitude and I was almost sure that i might be a candidate , while i didnt hear back from them
Interview questions [1]
Question 1
tell me about yourself
how do you deal with a complaining customer,
why should we hire you
I applied online. I interviewed at CIBC (Moncton, NB) in Jun 2026
Interview
There was an initial screening interview with an HR rep, then a second interview with one two of the branch managers, and then a final call with a third branch manager
Interview questions [1]
Question 1
Describe a situation where I faced a difficulty in customer service and how I worked through it, asked about the commute, asked what type of banking I use
The CIBC Customer Service Representative (CSR) interview process generally takes an average of 16 to 20 days and involves multiple stages designed to assess your customer service aptitude, sales potential, and cultural fit.
Was smooth and warm. Nothing to add. Was more intro than grilling. From the beginning it was obvious that we clicked and interview was more conversational. Some tmat questions, some customer scenarios and checking loyalty issues.
Interview questions [1]
Question 1
How would you approach on specific customer problem etc