I applied in-person. I interviewed at CIBC (Edmonton, AB) in Sep 2016
Interview
Interviewed by two managers and one assistant manager. After hearing my experience history and skills they all agreed that I would be more suited to another position at CIBC that being financial services. I agreed it would be a better fit and more challenging for me. Then we discussed the training that would be provided and any other relevant requirements for the financial services position.
Interview questions [1]
Question 1
If I knew what the role of a CSR consisted of at CIBC
I applied online. I interviewed at CIBC (Moncton, NB) in Jun 2026
Interview
There was an initial screening interview with an HR rep, then a second interview with one two of the branch managers, and then a final call with a third branch manager
Interview questions [1]
Question 1
Describe a situation where I faced a difficulty in customer service and how I worked through it, asked about the commute, asked what type of banking I use
The CIBC Customer Service Representative (CSR) interview process generally takes an average of 16 to 20 days and involves multiple stages designed to assess your customer service aptitude, sales potential, and cultural fit.
Was smooth and warm. Nothing to add. Was more intro than grilling. From the beginning it was obvious that we clicked and interview was more conversational. Some tmat questions, some customer scenarios and checking loyalty issues.
Interview questions [1]
Question 1
How would you approach on specific customer problem etc