Customer Service Representative applicants have rated the interview process at CIBC with 2.6 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 70% positive. To compare, the company-average is 67.6% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 20 days to get hired, when considering 60 user submitted interviews for this role. To compare, the hiring process at CIBC overall takes an average of 26 days.
Common stages of the interview process at CIBC as a Customer Service Representative according to 60 Glassdoor interviews include:
Phone interview: 31%
One on one interview: 24%
Background check: 20%
Group panel interview: 11%
Personality test: 6%
Skills test: 4%
Other: 3%
Presentation: 1%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 4 days. I interviewed at CIBC (Kelowna, BC) in Jan 2018
Interview
I was called to set up a phone interview and then the next day I was called by my local branch to set up another interview but my call was never returned from the branch so I went through with my phone interview. It started out great. I was asked things like why did I apply for the job, what I thought the job duties were and all the kind of stuff. At the end of the interview I asked what would happen next and she told me I should know the position was actually filled already and there were no other openings in my area but she encouraged me to keep looking. This really upset me. I had just wasted 15-20 minutes of my time. I feel like telling me at the end of the interview was very unprofessional when I could have been told in the beginning and had the choice of going through with the interview or not. This left a very bitter taste in my mouth about CIBC a company I would have loved to work for up until this point.
I applied online. I interviewed at CIBC (Moncton, NB) in Jun 2026
Interview
There was an initial screening interview with an HR rep, then a second interview with one two of the branch managers, and then a final call with a third branch manager
Interview questions [1]
Question 1
Describe a situation where I faced a difficulty in customer service and how I worked through it, asked about the commute, asked what type of banking I use
The CIBC Customer Service Representative (CSR) interview process generally takes an average of 16 to 20 days and involves multiple stages designed to assess your customer service aptitude, sales potential, and cultural fit.
Was smooth and warm. Nothing to add. Was more intro than grilling. From the beginning it was obvious that we clicked and interview was more conversational. Some tmat questions, some customer scenarios and checking loyalty issues.
Interview questions [1]
Question 1
How would you approach on specific customer problem etc