Financial Service Representative applicants have rated the interview process at CIBC with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 82% positive. To compare, the company-average is 67.6% positive. This is according to Glassdoor user ratings.
Candidates applying for Financial Service Representative roles take an average of 16 days to get hired, when considering 23 user submitted interviews for this role. To compare, the hiring process at CIBC overall takes an average of 26 days.
Common stages of the interview process at CIBC as a Financial Service Representative according to 23 Glassdoor interviews include:
Phone interview: 32%
One on one interview: 22%
Background check: 20%
Group panel interview: 15%
Personality test: 5%
Skills test: 5%
IQ intelligence test: 2%
Here are the most commonly searched roles for interview reports -
I applied through other source. I interviewed at CIBC (Calgary, AB) in Mar 2013
Interview
At Open House fair or (Initial Phone Interview), they will throw-in couple of Customer Service questions and 1-2 situational based questions, what do you know about the FSR role ?
(The key thing is look them in the eye and answer confidently (without sounding needy), you will get to the next stage. which is on the 3rd floor downtown cibc. 3 person firing up questions which was unexpected and came out of surprize. (2 in-take hiring managers and 1 branch manager) (unnecessary over staffing hr)
Interview questions [1]
Question 1
- How would you incorporate client relationship management into fsr role
- Other behavourial and situational based questions
- If working on a task how would you take up accountability for that ?
-------------------Most Important----------------
Sales Role Play - FSR (you will be given 5mins to read and analyse)
You will act as FSR and the hiring manager will act as a new client and Employee of cibc where you would help to open a new staff account for Payroll purposes.
You will be evaluated on your Communication Skills, Professionalism, ability to uncover clients potential financial needs as well as influencing skills.
Tips:
- Understand who the customer is i.e. kyc details, Ask Questions
- Listen for Verbal Queues. this will help you uncover immediate and / or future opportunities or referrals
- Take charge of the conversation
Quick and easy. Was smooth as I knew the manager ( met her at my previous job). Would recommend to apply on careers page. Good company to work for. Ueuej
Really quick. There wasn’t a lot of questions and I was contacted each week. It was quite short and they really needed people. Most of the questions were basic and focused on customer service rather than balancing.
Just asked to do the assessment task and failed me. This has been happening with the CIBC since 2 years despite getting interviews from other banks. I don't know what could be the problem.
Interview questions [1]
Question 1
Just general questions and finish a task by the end of application.