I applied online. The process took 2 weeks. I interviewed at CIBC (Toronto, ON) in Jan 2008
Interview
It really depends on the manager that interviewed you. Some managers looked for CSR's that can sell banking products, while other managers are looking for CSR's that are efficient and accuracy. It would be better if you can speak more than one language. Questions that most likely they're going to ask are how do u deal with difficult clients? how do u handle customer complains? etc.
I applied online. I interviewed at CIBC (Moncton, NB) in Jun 2026
Interview
There was an initial screening interview with an HR rep, then a second interview with one two of the branch managers, and then a final call with a third branch manager
Interview questions [1]
Question 1
Describe a situation where I faced a difficulty in customer service and how I worked through it, asked about the commute, asked what type of banking I use
The CIBC Customer Service Representative (CSR) interview process generally takes an average of 16 to 20 days and involves multiple stages designed to assess your customer service aptitude, sales potential, and cultural fit.
Was smooth and warm. Nothing to add. Was more intro than grilling. From the beginning it was obvious that we clicked and interview was more conversational. Some tmat questions, some customer scenarios and checking loyalty issues.
Interview questions [1]
Question 1
How would you approach on specific customer problem etc