I applied through an employee referral. The process took 1+ week. I interviewed at CIBC (Toronto, ON)
Interview
Two rounds of interview after getting in.
First was a call based round. More of a personality type, behavioral interview. After clearing that, second was an in person round at the branch. Talked about the role, expectations, experience related questions.
Interview questions [1]
Question 1
1. describe a situation where you dealt with a difficult client and what did you do?
2. where do you see yourself in future?
3. describe your dream team?
I applied online. I interviewed at CIBC (Moncton, NB) in Jun 2026
Interview
There was an initial screening interview with an HR rep, then a second interview with one two of the branch managers, and then a final call with a third branch manager
Interview questions [1]
Question 1
Describe a situation where I faced a difficulty in customer service and how I worked through it, asked about the commute, asked what type of banking I use
The CIBC Customer Service Representative (CSR) interview process generally takes an average of 16 to 20 days and involves multiple stages designed to assess your customer service aptitude, sales potential, and cultural fit.
Was smooth and warm. Nothing to add. Was more intro than grilling. From the beginning it was obvious that we clicked and interview was more conversational. Some tmat questions, some customer scenarios and checking loyalty issues.
Interview questions [1]
Question 1
How would you approach on specific customer problem etc