Customer Services Representative applicants have rated the interview process at CIBC with 2.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 67.6% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Services Representative roles take an average of 13 days to get hired, when considering 4 user submitted interviews for this role. To compare, the hiring process at CIBC overall takes an average of 26 days.
Common stages of the interview process at CIBC as a Customer Services Representative according to 4 Glassdoor interviews include:
One on one interview: 25%
Group panel interview: 25%
Skills test: 25%
Phone interview: 25%
Here are the most commonly searched roles for interview reports -
I applied in-person. I interviewed at CIBC in Mar 2014
Interview
I went to an open house which is usually held every month. The entire interview process took around 5 minutes, and the questions are those generic ones,
1. Why CIBC?
2. What are your advantages and disadvantages?
3. What are your hobbies?
Interview questions [1]
Question 1
I went to the last round of the interview for the position of Financial Service Rep(FSR). After several generic questions, i was asked to do a 5-min role play question, given a setting where i were an FSR and i needed to have a meeting with a brand new client.
there are 2 stages in the process which are initial screening with hr manager and interview with branch manager. it usually takes around one month for the whole process and
I applied through a recruiter. The process took 2 months. I interviewed at CIBC (Scarborough, ON) in Aug 2016
Interview
I applied online, did a phone interview with HR, and HR recommended my resume to the branch level, I received a call from a manager for a face-to-face interview. There were two managers. Interview experience was ok overall. They just really concerned about if you can work for them longer and language that you speak based on the location of the branch.
Interview questions [1]
Question 1
Tell me about CSR duties
Worked as team and achieved a goal, what did you contribute?
Deal with angry customer
Work under pressure
Short term goal: 1 year, 3 years, 5 years
Relevant skills to this role
apply online, submit your resume,after couple days or even week, get email confirm the interview date, 1 phone call, 1 interview with 2 manager. after 1 week get a phone call tell you the result
Interview questions [1]
Question 1
if i m a customer come in, and how would you introduce the visa card to me .