Customer Service Representative applicants have rated the interview process at CIBC with 2.6 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 70% positive. To compare, the company-average is 67.6% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 20 days to get hired, when considering 60 user submitted interviews for this role. To compare, the hiring process at CIBC overall takes an average of 26 days.
Common stages of the interview process at CIBC as a Customer Service Representative according to 60 Glassdoor interviews include:
Phone interview: 31%
One on one interview: 24%
Background check: 20%
Group panel interview: 11%
Personality test: 6%
Skills test: 4%
Other: 3%
Presentation: 1%
Here are the most commonly searched roles for interview reports -
I applied in-person. I interviewed at CIBC (Vancouver, BC) in Nov 2024
Interview
I applied in branch and smoke to the branch manager. Within 5 days I had a MS Teams meeting with the hiring recruiter. It was a simple interview, with a get to know you process. Tell the recruiter why you would want to work at CIBC, what you’ve done in the past and how it would benefit you in this job and future ambitions.
Interview questions [1]
Question 1
I have received an in person interview with the branch manager and am waiting for the results.
How did you go above and beyond with customer service in the past?
Where do you see yourself in five years?
Are you interested in selling mutual funds?
I applied online. I interviewed at CIBC (Moncton, NB) in Jun 2026
Interview
There was an initial screening interview with an HR rep, then a second interview with one two of the branch managers, and then a final call with a third branch manager
Interview questions [1]
Question 1
Describe a situation where I faced a difficulty in customer service and how I worked through it, asked about the commute, asked what type of banking I use
The CIBC Customer Service Representative (CSR) interview process generally takes an average of 16 to 20 days and involves multiple stages designed to assess your customer service aptitude, sales potential, and cultural fit.
Was smooth and warm. Nothing to add. Was more intro than grilling. From the beginning it was obvious that we clicked and interview was more conversational. Some tmat questions, some customer scenarios and checking loyalty issues.
Interview questions [1]
Question 1
How would you approach on specific customer problem etc