Client Service Representative applicants have rated the interview process at CIBC with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 67.6% positive. This is according to Glassdoor user ratings.
Candidates applying for Client Service Representative roles take an average of 14 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at CIBC overall takes an average of 26 days.
Common stages of the interview process at CIBC as a Client Service Representative according to 2 Glassdoor interviews include:
Phone interview: 25%
Presentation: 25%
One on one interview: 13%
Personality test: 13%
Background check: 13%
Skills test: 13%
Here are the most commonly searched roles for interview reports -
I applied online. I interviewed at CIBC (Ottawa, ON)
Interview
First round was with the HR, the interview was held online. and I received the notification for the second round of interview three days later. The second round was with two branch managers, the interview was held in-person.
Interview questions [1]
Question 1
Introduce yourself
Why CIBC and the role?
How do you handle difficult or upset customers?
Tell us about a time when you provided excellent customer service
I applied through an employee referral. I interviewed at CIBC
Interview
Overall, the conversation felt balanced and gave me a good sense of the company culture. A more intense, detailed stage where the candidate may meet team members, department heads, or senior leadership to assess deep role fit and "cultural add".
Interview questions [1]
Question 1
When was the time you received excellent customer service. What would you like to implement from that scenario.
I applied through an employee referral. The process took 2 weeks. I interviewed at CIBC in Jul 2025
Interview
Good interview, asked basic questions about my skills and fit into the role, more geared towards people who have direct experience with financial services and products. Interview lasted about 1 hour
Interview questions [1]
Question 1
What is your opinion on the importance of being equipped technologically for this role
I applied online. The process took 2 weeks. I interviewed at CIBC (Coquitlam, BC) in May 2025
Interview
I attend a virtual on camera interview over MS Team. The interviewer first checked my identity and personal information. Then asked a few questions regarding to my working experiences. Then I asked daily tasks and career path of this position. She also asked salary expectation.
The whole process is smooth and only takes about 15 mins. Then she said the result will send to me after discussion.