I applied online. The process took 4 weeks. I interviewed at CSC in Dec 2020
Interview
It was planned good, I had an opportunity to choose date & time.
1 hour HR-Interview per phone, a lot of personal questions and at the end I have understood, that I won't be chosen for the next level, maybe I've said sth, because the interview atmosphere has changed at some point.
I've also made online test before the interview - but results weren't said to me.
Good experience in the first interview with HR, in the second interview the department managers showed rude behaviors and asked aggressive questions from the start. Apart from that the recruitment process was smooth and I received feedback in a matter of days
I applied online. The process took 3 weeks. I interviewed at CSC (Wilmington, DE) in Jan 2024
Interview
Process is normal but when discussing pay based upon skillset you will be super low balled. Other than that they take you on a tour of the facility and meet with members of the team on your second interview
Interview questions [1]
Question 1
How do you handle multiple account issues and pushback from customers?
I applied through a recruiter. I interviewed at CSC (Telephone, TX) in Mar 2021
Interview
25 minute telephone interview. She was very nice. She provided info about the position in great detail. She was friendly and answered all of my questions. Talking to the HR rep was easy. She made me feel very comfortable
Customer Service Representative applicants have rated the interview process at CSC with 2.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 57.6% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 12 days to get hired, when considering 11 user submitted interviews for this role. To compare, the hiring process at CSC overall takes an average of 24 days.
Common stages of the interview process at CSC as a Customer Service Representative according to 11 Glassdoor interviews include:
Phone interview: 28%
One on one interview: 17%
Skills test: 14%
Group panel interview: 10%
Drug test: 7%
Background check: 7%
IQ intelligence test: 7%
Personality test: 3%
Presentation: 3%
Other: 3%
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