Customer Service Representative applicants have rated the interview process at CSC with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 47% positive. To compare, the company-average is 63.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 14 days to get hired, when considering 18 user submitted interviews for this role. To compare, the hiring process at CSC overall takes an average of 21 days.
Common stages of the interview process at CSC as a Customer Service Representative according to 18 Glassdoor interviews include:
Phone interview: 26%
One on one interview: 19%
Skills test: 15%
Group panel interview: 9%
Background check: 9%
Drug test: 8%
Other: 4%
Presentation: 4%
Personality test: 4%
IQ intelligence test: 2%
Here are the most commonly searched roles for interview reports -
I applied through a staffing agency. The process took 2 days. I interviewed at CSC (Rensselaer, NY) in Aug 2011
Interview
Interview was more of a one-on-one conversational style interview with a supervisor regarding past experience and knowledge base. Knowledge of medical terminology was questioned, as well as computer skills and experience, and how much customer service experience was had.
I applied through a recruiter. The process took 1 day. I interviewed at CSC (Nashville, TN) in Dec 2016
Interview
Was a super easy hiring process. if you know your stuff about customer service your in.
Recuruiting will call and go over what you need to say and how to dress, yes some people have no idea how to present themselves for an interview.
Interview questions [2]
Question 1
How have you handled a difficult customer experience?
I applied through a recruiter. The process took 2 weeks. I interviewed at CSC (Nashville, TN) in Apr 2016
Interview
I interviewed with a Supervisor at CSC, John Baker Jr and the interaction with him was very positive. Walking through the call center was a little depressing, because no one in the place seemed happy and John even described a couple of CSRs who had outbursts on the phone. They had hired some less than desirable people in previous training classes. He was very upbeat and friendly. He was impressed with my background and let me know immediately that he was going to let the agency know that he wanted to bring me on board.
I applied online. The process took 5 days. I interviewed at CSC (Remote, OR) in Jan 2016
Interview
Phone Call with focus on current role and what future opportunity would look like.
Slightly hard to hear and understand interviewer. Felt more like the interviewer needed to reach a quota for speaking to potential candidates.