Customer Service Representative applicants have rated the interview process at CVS Health with 2.4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 71% positive. To compare, the company-average is 64.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 20 days to get hired, when considering 356 user submitted interviews for this role. To compare, the hiring process at CVS Health overall takes an average of 20 days.
Common stages of the interview process at CVS Health as a Customer Service Representative according to 356 Glassdoor interviews include:
Phone interview: 22%
Skills test: 15%
One on one interview: 14%
Drug test: 13%
Background check: 12%
Personality test: 7%
Presentation: 6%
Group panel interview: 5%
IQ intelligence test: 4%
Other: 2%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 2 weeks. I interviewed at CVS Health (Solon, OH) in Sep 2016
Interview
I applied online and had to take an online assessment. If you pass you then are invited to take a digital interview(like Skype) to answer a few questions like: name a time you handled a difficult customer. During the digital interview you're not talking to an actual person, they just record your answers. If you pass the digital interview you are then invited for a phone interview where the recruiter will advise you about the company and the position, as well as your previous work experience. If you pass that you are finally invited for the face to face interview at the company. I was interviewed by one of the customer service supervisors where he explained to position and asked a few behavior type questions. The interview lasted about 20-25 minutes and he then offered me the position which I gladly accepted.
Interview questions [1]
Question 1
Describe a time where you faced a difficult customer. What was the outcome?
The interview process was straightforward. I met with the hiring manager, answered questions about my experience, availability, and customer service skills, and had the opportunity to ask questions about the position.
Interview process was not that bad. STAR questions. Did have 2 people there as well. Just general interview questions to get to know you and how you handle situations and scenarios. They also do pay attention to you speak as well
Interview questions [1]
Question 1
Describe a time when you had to handle a difficult call
I applied online. I interviewed at CVS Health (Richmond, VA) in Mar 2026
Interview
The interview process was very personable. The interviewer made me feel comfortable and gave good feedback throughout the interview. The interview was a good conversation, not a question/answer session. I appreciated the interaction.