Customer Service Representative applicants have rated the interview process at CVS Health with 2.4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 71% positive. To compare, the company-average is 64.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 20 days to get hired, when considering 356 user submitted interviews for this role. To compare, the hiring process at CVS Health overall takes an average of 20 days.
Common stages of the interview process at CVS Health as a Customer Service Representative according to 356 Glassdoor interviews include:
Phone interview: 22%
Skills test: 15%
One on one interview: 14%
Drug test: 13%
Background check: 12%
Personality test: 7%
Presentation: 6%
Group panel interview: 5%
IQ intelligence test: 4%
Other: 2%
Here are the most commonly searched roles for interview reports -
I applied in-person. The process took 6 weeks. I interviewed at CVS Health in Oct 2012
Interview
I applied online, I called the store several times and the representatives told me that I just should wait. Since there was still and advertisement on the parking lot saying that they are hiring, I decided go to the store, and try to speak with the manager, finally I was able to talked to her after several attemps. She did not care about my perseverance, she only said that the position was already taken.
Interview questions [1]
Question 1
She did not ask any specific question, she only said that the position was already given.
The interview process was straightforward. I met with the hiring manager, answered questions about my experience, availability, and customer service skills, and had the opportunity to ask questions about the position.
Interview process was not that bad. STAR questions. Did have 2 people there as well. Just general interview questions to get to know you and how you handle situations and scenarios. They also do pay attention to you speak as well
Interview questions [1]
Question 1
Describe a time when you had to handle a difficult call
I applied online. I interviewed at CVS Health (Richmond, VA) in Mar 2026
Interview
The interview process was very personable. The interviewer made me feel comfortable and gave good feedback throughout the interview. The interview was a good conversation, not a question/answer session. I appreciated the interaction.