I applied through a recruiter. I interviewed at CWT (Seattle, WA) in May 2014
Interview
Interviewed with recruiter and several managers, too many to count. Very unorganized, repetitious. They want to seem professional, but way too much redundancy with typical big company management tones and mentality. They all drank the kool-aide. The interview questions were extremely predictable. Corp agents can dance circles around the management team. They're way to wrapped up in reports and applications and have lost touch with the Agents skill sets and assets.
Interview questions [1]
Question 1
Do you mind hours being cut without pay when it's slow? Watch out, they cut right at Christmas and continue to change schedules day to day.
I applied through an employee referral. The process took 1 week. I interviewed at CWT (Grand Rapids, MI) in Sep 2015
Interview
I did a one hour phone interview. Very detailed but a laid back / professional one. Followed by a seconds interview that had 3 role play calls. No complaints. The recruiter and manager of the department we're both on the first call. A senior agent who does reviews was my role play caller.
I applied online. The process took 2 weeks. I interviewed at CWT in Sep 2014
Interview
First step after applying was an online assessment consisting of questions about general GDS and travel agent related questions. Next step was a group interview with HR and two account managers. A couple days later an onsite interview with an account manager in a local office. Finally, one last telephone interview with the two account managers.
Interview questions [1]
Question 1
In addition to the typical questions about previous experience abd your best/worst quality, there were a couple questions on GDS entries/commands.
International Travel Counselor applicants have rated the interview process at CWT with 3.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 75% positive. To compare, the company-average is 67.3% positive. This is according to Glassdoor user ratings.
Candidates applying for International Travel Counselor roles take an average of 27 days to get hired, when considering 4 user submitted interviews for this role. To compare, the hiring process at CWT overall takes an average of 29 days.
Common stages of the interview process at CWT as a International Travel Counselor according to 4 Glassdoor interviews include:
Phone interview: 33%
Skills test: 25%
One on one interview: 17%
Group panel interview: 17%
Background check: 8%
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