Customer Service Representative applicants have rated the interview process at CalOptima with 3.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 67% positive. To compare, the company-average is 57.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 31 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at CalOptima overall takes an average of 32 days.
Common stages of the interview process at CalOptima as a Customer Service Representative according to 3 Glassdoor interviews include:
One on one interview: 22%
Drug test: 22%
Group panel interview: 11%
Skills test: 11%
Presentation: 11%
Background check: 11%
Phone interview: 11%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 2 days. I interviewed at CalOptima (Orange, CA) in May 2018
Interview
They asked for you to submit an application and resume online. Later they scheduled for an interview. You are required to bring a copy of your resume to the interview and dress professionally.
Interview questions [1]
Question 1
What was the most difficult customer you helped and did your best to provide a solution to their problem?
The interview was in-person at their office headquarters. It was a three person panel and they read from a set list of questions and they took turns reading each question.
Interview questions [1]
Question 1
Please explain skills, education and experience that make you the ideal candidate for this position.
I applied through a staffing agency. The process took 2 months. I interviewed at CalOptima (Orange, CA) in Jan 2015
Interview
Very hard to get an interview and process takes a long time. Friendly HR department but very busy. Overall welcoming staff very nice place. Interview was about 25 minutes and only had a 1:1.