Thank you for sharing your interview experience with us. We are disappointed to hear that you had a negative experience. Please know the purpose of the short written exercise is to give our team an objective way to measure written communication to customers, which is significant in this role. Additionally, the purpose of the assignment is to help show our candidates the type of conversations they would have with customers and is intended to take no longer than 60 minutes of the candidate's time. We appreciate your feedback and wish you the best of luck in your job search.