I applied online. The process took 3 weeks. I interviewed at Canonical
Interview
The negative reviews are legit. This company will waste a lot of your time with different types of assessments as part of their hiring process. I'm still not convinced that anyone actually looked at anything that I did.
9 interviews before being rejected because my English was not up to the last interviewer standard. Lots of interviews with individual contributors who helped get the vibe. An extensive written préparation is asked, it took me about 10 hours to prepare it
Interview questions [1]
Question 1
Comment est structurée une organisation de support technique optimale?
I applied online. The process took 3 months. I interviewed at Canonical (Dublin, Dublin) in Apr 2025
Interview
The interview process at Canonical was one of the most extensive I've encountered. It included a written assessment ( about 38 questions), cognitive and personality tests, three early-stage interviews, a talent/HR interview, three final-stage interviews (including a timed presentation and panel exercise), and a final executive conversation. The process stretched across nearly three months, often with long periods of waiting between steps.
While many of the individuals I spoke with were kind and insightful, the lack of communication between stages and the absence of any personalised feedback at the end was disappointing—especially after investing so much time and preparation. After eight hour-long interviews and multiple assessments, I received a rejection email over a week after the final round, with no explanation or guidance.
1
Canonical interviews FAQs
Candidates applying for Customer Success Manager roles take an average of 23 days to get hired, when considering 15 user submitted interviews for this role. To compare, the hiring process at Canonical overall takes an average of 51 days.
Common stages of the interview process at Canonical as a Customer Success Manager according to 15 Glassdoor interviews include:
Skills test: 22%
IQ intelligence test: 20%
Personality test: 17%
Group panel interview: 10%
Presentation: 7%
One on one interview: 7%
Other: 5%
Background check: 5%
Phone interview: 5%
Drug test: 2%
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