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      Capital Group

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      Related searches: Capital Group reviews | Capital Group jobs | Capital Group salaries | Capital Group benefits | Capital Group conversations
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      Customer Service Interview

      Mar 24, 2010
      Anonymous Interview Candidate
      No offer
      Neutral experience
      Average interview

      Application

      The process took 2 weeks. I interviewed at Capital Group in Apr 2009

      Interview

      applied through my school career center. received an email stating that a recruiter would like to meet with me. questions were what you'd expect in an interview - why do you want to work for this company? what can you bring to the com? strengths / weaknesses?... at the end of the interview, it was obvious i was not a good fit for the company (nor were they for me). recruiter was very nice though.

      Interview questions [1]

      Question 1

      Why do you want to work for this company?
      Answer question
      1

      Other Customer Service Interview Reviews for Capital Group

      Customer Service Interview

      Jan 5, 2022
      Anonymous Interview Candidate
      Declined offer
      Positive experience
      Average interview

      Application

      I interviewed at Capital Group

      Interview

      Easy eventful long wait , lots of questions good panel interview process took two months dedicated interview panel they make you very comfortable easy quick will recommend this company to anyone

      Interview questions [1]

      Question 1

      Whats your short term goal
      Answer question
      avatar
      Capital Group response
      4y
      Thank you for leaving us a review, we're glad to hear that your interview experience was positive.

      Customer Service Interview

      Aug 12, 2014
      Anonymous Interview Candidate
      Norfolk, VA
      No offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Capital Group (Norfolk, VA) in May 2014

      Interview

      Started with a phone interview asking brief questions such as why I wanted to work at Capital Group and what kind of salary I was expecting. Relatively short and straight-forward. Next step was a video chat/Skype interview. This one was more extensive and asked questions about past work experiences as well as gave me a broader overview of the Customer Service job to which I was applying. Final step was an in-person interview. There were two interviewers; one human resources employee and one customer service team leader. They asked many of the same questions as the video chat interview. After the interview, they gave me a tour of the Capital Group campus.

      Interview questions [1]

      Question 1

      They ask a lot of questions involving past situations or experience. For example, "Tell us about a time when you had to handle a tough customer and how you handled it."
      Answer question
      4

      Capital Group interviews FAQs

      • Customer Service applicants have rated the interview process at Capital Group with 2.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 62.5% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Customer Service roles take an average of 18 days to get hired, when considering 4 user submitted interviews for this role. To compare, the hiring process at Capital Group overall takes an average of 31 days.
      • Common stages of the interview process at Capital Group as a Customer Service according to 4 Glassdoor interviews include:

        One on one interview:  43%

        Phone interview:  29%

        Group panel interview:  14%

        Background check:  14%

      • Here are the most commonly searched roles for interview reports -

        1. Client Service Representative(98) ;
        2. Analyst(54) ;
        3. Associate(50) ;
        4. Manager(50) ;
        5. Customer Service Representative(49) ;
        6. Administrative Assistant(41) ;
        7. Senior Manager(39) ;
        8. Solutions Engineer(28) ;
        9. Research Associate(22) ;
        10. Senior Associate(22) ;
        11. Internal Wholesaler(21) ;
        12. Business Analyst(20) ;
        13. Senior Client Service Representative(20) ;
        14. Summer Associate(19) ;
        15. IT Manager(18) .


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      Jobs at Capital Group

      42 jobs in United States
      Client Service Communication Specialist
      Indianapolis, IN
      ·
      $82K - $159K /yr
      (Employer provided)
      View job
      Private Client Services GIC Associate
      Los Angeles, CA
      ·
      $80K - $128K /yr
      (Employer provided)
      View job
      Private Client Relationship Manager
      New York, NY
      ·
      $135K - $180K /yr
      (Employer provided)
      View job
      Private Client Relationship Manager
      Chicago, IL
      ·
      $121K - $162K /yr
      (Employer provided)
      View job
      Client Relationship Team Manager
      Chicago, IL
      ·
      $167K - $267K /yr
      (Employer provided)
      View job
      View all Customer Service Jobs