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      CarGurus

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      Related searches: CarGurus reviews | CarGurus jobs | CarGurus salaries | CarGurus benefits
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      Customer Success Specialist Interview

      Jan 4, 2021
      Anonymous employee
      Cambridge, MA
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at CarGurus (Cambridge, MA) in May 2018

      Interview

      First i was contacted by the HR rep went over my working history. He set up a date to interview with 3 different managers of Customer Success Department. They asked to tell about myself and i was able to ask a few questions to them too.

      Interview questions [1]

      Question 1

      They asked me if i had knowledge about the company and the CEO.
      Answer question

      Other Customer Success Specialist Interview Reviews for CarGurus

      Customer Success Specialist Interview

      Sep 1, 2023
      Anonymous Interview Candidate
      Boston, MA
      No offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at CarGurus (Boston, MA)

      Interview

      I did two rounds of interviews, one screening call with the recruiter and then a panel interview with the team. Everyone was really nice and the interview process was very smooth. Recruiter was great to work with and kept me updated along the way.

      Interview questions [1]

      Question 1

      Why are you interested in CarGurus?
      Answer question

      Customer Success Specialist Interview

      Dec 15, 2021
      Anonymous employee
      Boston, MA
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at CarGurus (Boston, MA) in Dec 2021

      Interview

      The interview process was by far one of the best, applied for the position and got an email about 2 weeks later for a phone screening. felt more like a discription of the position as well as some questions to get to know you. after the phone screening there was a 1.5 hour zoom interview with three managers. one of the most in depth conversations ive ever had. felt more like 4 colleges talking more than a stresfull interview, after that there was some internal changes that had to take place which is why it took about 2 weeks after the zoom interview but nonetheless got the call with the offer. waiting for background check to clear

      Interview questions [1]

      Question 1

      Tell me about youself Common questions about problem solving and ability to tackle issues
      Answer question
      1

      Customer Success Specialist Interview

      Sep 15, 2019
      Anonymous employee
      Cambridge, MA
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through a recruiter. The process took 2 months. I interviewed at CarGurus (Cambridge, MA) in Sep 2019

      Interview

      I applied on LinkedIn for this position. About 2-3 weeks later I received an email from one of their recruiters that they were interested in talking to me on a phone interview. Phone interview was scheduled for 2 weeks later. At the end of the phone interview, the recruiter said they would like to proceed with an in-person interview, which was scheduled for three weeks later. The week following the phone interview I was offered the position. It probably would've been a shorter process had it not been during summer when many people go on vacation.

      Interview questions [1]

      Question 1

      Why are you looking to leave your current job?
      Answer question
      avatar
      CarGurus response
      6y
      Thank you for sharing and welcome aboard! Glad we didn't wait too long to engage as we experienced both 2H planning and vacations in August that may have delayed our reach out. We are thrilled to have you on the team. We're always very happy to hear feedback / insights and discuss the interview process in more detail so please feel free to reach out to me directly at chixon@cargurus.com once you settle in. Best, Chad Hixon

      CarGurus interviews FAQs

      • Customer Success Specialist applicants have rated the interview process at CarGurus with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 61.3% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Customer Success Specialist roles take an average of 36 days to get hired, when considering 4 user submitted interviews for this role. To compare, the hiring process at CarGurus overall takes an average of 21 days.
      • Common stages of the interview process at CarGurus as a Customer Success Specialist according to 4 Glassdoor interviews include:

        Phone interview:  40%

        Group panel interview:  30%

        Drug test:  20%

        One on one interview:  10%

      • Here are the most commonly searched roles for interview reports -

        1. Account Executive(50) ;
        2. Account Manager(30) ;
        3. Sales(17) ;
        4. Software Engineer(17) ;
        5. Recruiter(10) ;
        6. Senior Software Engineer(10) ;
        7. Marketing(8) ;
        8. Customer Success Specialist(7) ;
        9. Manager(7) ;
        10. Regional Sales Director(7) ;
        11. Dealer Account Executive(6) ;
        12. Sales Development Representative(6) ;
        13. Analyst(5) ;
        14. Customer Success Manager(5) ;
        15. Human Resources(5) .


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    • Jobs at CarGurus

      7 jobs in United States
      Senior Internal Communications Specialist
      Boston, MA
      ·
      $80K - $100K /yr
      (Employer provided)
      View job
      Product Manager, Consumer Mobile App
      Boston, MA
      ·
      $123K - $154K /yr
      (Employer provided)
      View job
      Brand Marketing Manager
      Boston, MA
      ·
      $113K - $142K /yr
      (Employer provided)
      View job
      Account Manager, Level 1
      Boston, MA
      ·
      $72K - $90K /yr
      (Employer provided)
      View job
      Senior Manager, Product Marketing
      Boston, MA
      ·
      $145K - $182K /yr
      (Employer provided)
      View job
      View all Customer Success Specialist Jobs