IT Service Desk Analyst applicants have rated the interview process at CarGurus with 3.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 61.3% positive. This is according to Glassdoor user ratings.
Candidates applying for IT Service Desk Analyst roles take an average of 14 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at CarGurus overall takes an average of 21 days.
Common stages of the interview process at CarGurus as a IT Service Desk Analyst according to 2 Glassdoor interviews include:
Group panel interview: 29%
One on one interview: 29%
Phone interview: 29%
Skills test: 14%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 2 weeks. I interviewed at CarGurus (Cambridge, MA) in Aug 2023
Interview
Applied and was contacted pretty quickly to set up a phone screening where I got an overview of the company, the role, and some sample questions I'd be asked in the next step of the process.
I had two more interviews which were with my direct team members where I was asked technical questions and about my previous experience in IT operations. Process was very quick, transparent, and felt relevant to the role.
Interview questions [3]
Question 1
Describe the function of DNS in networking and list some common issues that may occur
I applied online. The process took 2 weeks. I interviewed at CarGurus (Boston, MA) in Aug 2025
Interview
The interview process went pretty quickly. I had a phone screen with their technical recruiter and then with the hiring manager. My last interview was a 2-hour on-site session. I was placed in a small conference room, and the majority of my interviews were conducted via Google Meet, with only one in-person interview. I was disappointed in the experience. If I am coming on site, why can't they schedule it for everyone to be there too? I went in more nervous than I thought. The majority of the questions I was asked pertained to project work and how I would handle specific situations. I felt the first interviewer made me up my defenses a lot, and I only managed to make myself more nervous, which did not help my case at all. I understand why I wasn't chosen. I would also say that I will not be doing another 2-hour interview, as it's emotionally and mentally draining. I left. I was defending myself for that period. I was a mess and all over the place. I got an email back with a kind rejection and was offered feedback via phone or email.
Interview questions [1]
Question 1
How did you handle not finishing a project on time?