Business Office Associate applicants have rated the interview process at CarMax with 2.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 66% positive. To compare, the company-average is 59.8% positive. This is according to Glassdoor user ratings.
Candidates applying for Business Office Associate roles take an average of 8 days to get hired, when considering 171 user submitted interviews for this role. To compare, the hiring process at CarMax overall takes an average of 12 days.
Common stages of the interview process at CarMax as a Business Office Associate according to 171 Glassdoor interviews include:
Phone interview: 21%
One on one interview: 21%
Drug test: 17%
Background check: 14%
Skills test: 8%
Personality test: 7%
Group panel interview: 6%
IQ intelligence test: 3%
Presentation: 2%
Other: 1%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 2 days. I interviewed at CarMax (Milwaukee, WI)
Interview
First you get a phone interview, which is about 15 minutes. The first question was if I had any questions. If you do well, you'll get a face to face interview. I met 3 different managers during this interview. Also, there was an online interview then 2 separate face to face interviews. All in the sane day.
Interview questions [1]
Question 1
A lot of "tell me about a time..." questions. One specific one was "Tell me a time when you had to help a difficult customer"
Interview was easy . Make sure to have the the basic interview questions answered. Ex. Tell me about yourself , tell me about a time , how would you handle this situation.
Interview questions [1]
Question 1
Tell me about a time you had to deal with a negative customer ?
The interview process was pretty simple compared to many companies. After the initial interview with the business officer manager, I had one additional interview with additional managers from the store.
I applied through other source. The process took 2 weeks. I interviewed at CarMax (Hillside, IL) in Feb 2025
Interview
You are first contacted for a phone interview, then if they like you, you will have an in person meeting with another manager. If all goes well you will hear back for the final step, which is orientation.