I applied online. The process took 3 days. I interviewed at CarMax (Tucson, AZ)
Interview
The interview process was ridiculously long it took just about 6 hours for the complete process at the time of hire they had me sit in the customer waiting area then from time to time they'd stop by and say "you can come back another day if you'd like" which I felt was completely unprofessional. However I stayed eager for a chance to speak with a manager finally an hour or so later I finally got greeted by one of the hiring managers and the process begun, if that manager likes you, you get sent back to the waiting area and the process repeats, after you meet with 3 managers from different departments another manager prepares you for a role play, if you pass the role play, all 3 managers interview you at the same time. One you pass you meet with the LGM and if they hire you you submit to an onsite urine test immediately once you do that you have the job.
First interview over the phone. Second in person with a mock car sale. Currently waiting to hear back whether I will be considered for a final interview at the moment.
Interview questions [1]
Question 1
Tell me when you went out of your way and above for a manager.
I applied online. I interviewed at CarMax (Oceanside, CA)
Interview
I had a disappointing experience with interview process. After submitting an online application, I was contacted by a hiring manager/recruiter who scheduled a 20-minute phone interview for a specific date and time.
Unfortunately, no one called at the agreed-upon time, and I did not receive any communication explaining the missed interview or offering to reschedule. A few days later, I received an automated rejection email.
The lack of communication and professionalism throughout the process was frustrating. If a company chooses to move forward or not move forward with a candidate, at least a basic courtesy and timely communication is expected.
Interview questions [1]
Question 1
Are you available for a 20 minutes phone interview next week?
About a 15-20 minute phone interview. Basic questions like past job experience, are you comfortable with customer service? If they like you, you move on to an in person interview. A scripted interview with one of the sales managers asking open ended questions on why you would be a good candidate, if you have sales experience, & that you understand it is a 100% commission position. You will then complete a sales exercise on the lot, where you complete a brief walkaround of a vehicle & present some obvious features & benefits of the vehicle. If you get passed that, you meet the General Manager where he/she will be the final decision. He asked repetitive questions the sales managers did & then asked specific questions like "Describe a time you sold a product, what was the determining factor that resulted in the customer buying that product?"
Interview questions [1]
Question 1
What means the most to you? Money, opportunity, recognition or integrity?
Sales Consultant applicants have rated the interview process at CarMax with 2.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 68% positive. To compare, the company-average is 59.8% positive. This is according to Glassdoor user ratings.
Candidates applying for Sales Consultant roles take an average of 8 days to get hired, when considering 292 user submitted interviews for this role. To compare, the hiring process at CarMax overall takes an average of 12 days.
Common stages of the interview process at CarMax as a Sales Consultant according to 292 Glassdoor interviews include:
Phone interview: 17%
One on one interview: 15%
Drug test: 15%
Background check: 13%
Skills test: 10%
Group panel interview: 9%
Personality test: 8%
Presentation: 8%
IQ intelligence test: 4%
Other: 1%
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