Customer Service and Sales Representative applicants have rated the interview process at CarMax with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 59.9% positive. This is according to Glassdoor user ratings.
Common stages of the interview process at CarMax as a Customer Service and Sales Representative according to 2 Glassdoor interviews include:
Phone interview: 33%
Skills test: 17%
Group panel interview: 17%
Other: 17%
Drug test: 17%
Here are the most commonly searched roles for interview reports -
Phone interview then face to face interview. The face to face consisted of normal sales interview questions such as your background in sales, why you want to work with people, what would you do in given situations, how did you deal with an angry customer and more like that. Then you had to pretend to sell a car to the interviewer.
Interview questions [1]
Question 1
Was there ever a time where you had to deal with a customer that was angry with you and how did you handle it?
I applied through a recruiter. I interviewed at CarMax (New York, NY)
Interview
I had a interview but was turned down and I had qualifications for the job as far as customer service skills and experience. She was nice but I feel like I was a good candidate for the position.
Interview questions [1]
Question 1
why do you think that you would be a good fit for the position?