Sales Consultant applicants have rated the interview process at CarMax with 2.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 68% positive. To compare, the company-average is 59.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Sales Consultant roles take an average of 8 days to get hired, when considering 292 user submitted interviews for this role. To compare, the hiring process at CarMax overall takes an average of 12 days.
Common stages of the interview process at CarMax as a Sales Consultant according to 292 Glassdoor interviews include:
Phone interview: 17%
One on one interview: 15%
Drug test: 15%
Background check: 13%
Skills test: 10%
Group panel interview: 9%
Personality test: 8%
Presentation: 8%
IQ intelligence test: 4%
Other: 1%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 4 days. I interviewed at CarMax (Memphis, TN) in Jan 2016
Interview
The interview process is long and drawn out, so make sure you have afforded yourself enough time once you start to sit down and work through everything. The online application took me about 45 minutes, the phone interview was 20, and then the in-person was four and a half hours. I get that they need to be picky since they are putting new hires in close contact with inventory that cost a lot of money... but there has got to be a better way. At least a little heads up would be nice. Everyone that I met was nice enough. Lots of note taking. Lots of canned questions. The team that I did my mock sale with were really nice, but once we got out to the car they kind of rushed me and cut me off a lot. Not sure what that was about. Even though I was there during the middle of the day of a weekday, there still was a good bit of foot traffic, which was encouraging. I'll admit that I do still feel a certain kind of way about having my fate decided by two people who admittedly have never worked in the sale department of the store.
Interview questions [1]
Question 1
Name a time when you have gone above and beyond for a customer. Describe a time when you had to overcome a customer's objection and still close a sale.
First interview over the phone. Second in person with a mock car sale. Currently waiting to hear back whether I will be considered for a final interview at the moment.
Interview questions [1]
Question 1
Tell me when you went out of your way and above for a manager.
I applied online. I interviewed at CarMax (Oceanside, CA)
Interview
I had a disappointing experience with interview process. After submitting an online application, I was contacted by a hiring manager/recruiter who scheduled a 20-minute phone interview for a specific date and time.
Unfortunately, no one called at the agreed-upon time, and I did not receive any communication explaining the missed interview or offering to reschedule. A few days later, I received an automated rejection email.
The lack of communication and professionalism throughout the process was frustrating. If a company chooses to move forward or not move forward with a candidate, at least a basic courtesy and timely communication is expected.
Interview questions [1]
Question 1
Are you available for a 20 minutes phone interview next week?
About a 15-20 minute phone interview. Basic questions like past job experience, are you comfortable with customer service? If they like you, you move on to an in person interview. A scripted interview with one of the sales managers asking open ended questions on why you would be a good candidate, if you have sales experience, & that you understand it is a 100% commission position. You will then complete a sales exercise on the lot, where you complete a brief walkaround of a vehicle & present some obvious features & benefits of the vehicle. If you get passed that, you meet the General Manager where he/she will be the final decision. He asked repetitive questions the sales managers did & then asked specific questions like "Describe a time you sold a product, what was the determining factor that resulted in the customer buying that product?"
Interview questions [1]
Question 1
What means the most to you? Money, opportunity, recognition or integrity?