Customer Service Lead applicants have rated the interview process at Carter's with 2.4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 70% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Lead roles take an average of 11 days to get hired, when considering 5 user submitted interviews for this role. To compare, the hiring process at Carter's overall takes an average of 19 days.
Common stages of the interview process at Carter's as a Customer Service Lead according to 5 Glassdoor interviews include:
One on one interview: 23%
Background check: 23%
Skills test: 15%
Phone interview: 8%
Group panel interview: 8%
Drug test: 8%
Presentation: 8%
Personality test: 8%
Here are the most commonly searched roles for interview reports -
I applied in-person. The process took 2 weeks. I interviewed at Carter's in Apr 2018
Interview
Easy interview. Not too many questions, only about six or seven, and five of them the manager said was made based on your personality from your application. It only lasted about twenty minutes. Manager was nice and welcoming. Not intimidating at all.
I applied online. The process took 5 days. I interviewed at Carter's in Feb 2017
Interview
3 interviews - one with the assistant manager, one with the store manager, and then one with the district manager. Pretty straightforward questions and they ask mainly about your customer service experience and leadership potential.
Interview questions [1]
Question 1
How have you dealt with a coworker in helping them improve their quality of work?
I applied online. The process took 1 week. I interviewed at Carter's (Toms River, NJ)
Interview
You have to fill out the application online then they give you a call you come in for a group interview or a one on one you all talk about the job and your background with jobs and skills then you leave and they give a call to whoever they think fits it best