I applied in-person. The process took 1 day. I interviewed at Cencora (San Bruno, CA) in Jul 2012
Interview
You interview with the HR person or a program manager in a office. Its a quick 20-25 minutes process where you sit with one person and talk about problematic scenarios that could happen while working with patients, providers and insurance companies. Please be aware this job consists of being a telemarketer role as well. You are ALWAYS in-taking calls, like a call center.
Interview questions [1]
Question 1
Its very basic. Some limited problem solving "What would you do if a patient or provider called in upset." Obviously you would calm them down and help them every possible way and even apologize at every step of the way making them feel like they are right and you own up to the mistakes. Its a 20 minute process.
You will have a Panel interview with 3 people. Each person will ask questions pertaining to the roll of the position and each person will document your response. You will have to give your experience and provide examples of how you solved problems and what was the outcome.
Interview questions [1]
Question 1
Tell me about a time when there was an issue. What was the issue? How did you solve it? what was the outcome
There was only 1 interview with basic situation/behavioral questions. It was very easy and the interviewer was very nice. This process has since changed and you can interview with several people or a panel.
Interview questions [1]
Question 1
Tell me about a time you had to deal with a difficult customer
I applied through an employee referral. I interviewed at Cencora
Interview
Pretty quick at the time, referral from a friend, two interviews with two managers at a time, one team each, basically placed you where the manager interviewing you wanted you on their team
Interview questions [1]
Question 1
Behavioral questions, situational questions, how would you handle a situation, difficulty with a coworker, manager, etc
Reimbursement Counselor applicants have rated the interview process at Cencora with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 73% positive. To compare, the company-average is 52% positive. This is according to Glassdoor user ratings.
Candidates applying for Reimbursement Counselor roles take an average of 14 days to get hired, when considering 28 user submitted interviews for this role. To compare, the hiring process at Cencora overall takes an average of 24 days.
Common stages of the interview process at Cencora as a Reimbursement Counselor according to 28 Glassdoor interviews include:
Drug test: 20%
Background check: 20%
One on one interview: 14%
Phone interview: 14%
Group panel interview: 11%
Skills test: 10%
Presentation: 5%
IQ intelligence test: 4%
Personality test: 1%
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