I applied online. I interviewed at CenterPoint Energy (Houston, TX) in Dec 2020
Interview
after filling out the application I was sent an email with the assessment. Once the assessment was done and passed about a day later I received the email to do the hirevue.. maybe about 4-5 days later I was contacted for a panel interview with 3 sups... the interview went well.. 4 business days later I was called with an offer of employment contingent upon completing and passing a background check and drug screen.
Interview questions [1]
Question 1
Describe an incident where you had conflict with a coworker, how did you handle it and what was the outcome?
I applied online. The process took 2 weeks. I interviewed at CenterPoint Energy in Feb 2024
Interview
Interview process was fairly easy. It was a panel interview with the standard interview questions. Interview was in person. The process from the date I applied until the interview request being received was approximately 2 weeks.
Interview questions [1]
Question 1
Tell us about a time when you had a challenging situation. How did you handle it?
I applied online. The process took 2 weeks. I interviewed at CenterPoint Energy (Evansville, IN) in May 2023
Interview
The interview was conducted over the phone, with the option to do interview via Microsoft teams. It consisted of 2 managers at Centerpoint one was located in Minnesota and the other was located locally in Evansville. Both of them had roughly 10 questions they asked.
Interview questions [1]
Question 1
Tell us about a time when you had to deal with a difficult customer or supervisor and how you did that.
It was just a bunch of questions via teams with two people. Not too difficult. Got offered the job a few days after the interview. Decent place to work. Good benefits.
Interview questions [1]
Question 1
Can the way you say something make a impact beyond the actual words.
Customer Service Representative applicants have rated the interview process at CenterPoint Energy with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 80% positive. To compare, the company-average is 70.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 31 days to get hired, when considering 15 user submitted interviews for this role. To compare, the hiring process at CenterPoint Energy overall takes an average of 32 days.
Common stages of the interview process at CenterPoint Energy as a Customer Service Representative according to 15 Glassdoor interviews include:
Drug test: 18%
Group panel interview: 16%
Phone interview: 14%
Skills test: 14%
Presentation: 12%
Background check: 7%
IQ intelligence test: 7%
One on one interview: 7%
Personality test: 4%
Other: 2%
Here are the most commonly searched roles for interview reports -