I applied online. The process took 2 weeks. I interviewed at CenterPoint Energy (Houston, TX)
Interview
Applied online on Aug 2015, received an invitation to do a video interview on hirevue, did the video interview and a week later on 8/31 received another invitation for an in person interview, did the face to face interview Friday September 4, 2015. Currently waiting to hear a response, overall it was an amazing experience interviewing with great down to earth recruiters. It was more like a get to know you process rather than an interview.
Interview questions [3]
Question 1
Tell me about an experience dealing with a irate customer
I applied online. The process took 2 weeks. I interviewed at CenterPoint Energy (Houston, TX)
Interview
There main focus is on sales. Told I was interviewing with two, but another one was on the call just listening. Still wait to get a response if I got it or not.
The process took 2 months. I interviewed at CenterPoint Energy (Houston, TX) in Jul 2016
Interview
I applied for the Associate Customer Service job in June. I received an invite about a month later requesting an interactive interview. This was pretty cool. About three weeks later I was contacted via phone to set up an in person interview.
The in person interviews was in a large room with other candidates waiting to be interviewed. There are about 8-10 Centerpoint employees, two per room, waiting to interview with you. My interviewer was RUDE. He had a very condescending tone. It's a call center, customer service job, not quantum physics. I answered the questions clearly and leveraged some expertise I had acquired from a similar industry to answer my questions in STAR format. He was clearly intimidated by me and for no reason I could think of. If you want this job be ghetto and dumb it down!
Customer Service Associate I applicants have rated the interview process at CenterPoint Energy with 2.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 33% positive. To compare, the company-average is 70.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Associate I roles take an average of 31 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at CenterPoint Energy overall takes an average of 32 days.
Common stages of the interview process at CenterPoint Energy as a Customer Service Associate I according to 3 Glassdoor interviews include:
Group panel interview: 60%
Other: 20%
One on one interview: 20%
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