I applied online. The process took 4 weeks. I interviewed at Chase (Wilsonville, OR) in Nov 2016
Interview
Applied online, whole process took about 3-4 weeks. There was a HireVue video screening that asked and recorded some interview type questions about experience and customer service skills, etc. About a week or so later, got a call requesting me to come in for a physical interview. Went in, interviewer was very nice. Most of the questions they asked me were questions that were already asked in the HireVue questions, but a few were original mostly pertaining to work experience and behavior type questions (i.e. how would you handle such and such a customer, etc.).
Interview questions [1]
Question 1
Q. Why do you want the teller position?
Q. Explain why your background/work experience would be a good fit for the job.
Q. Describe a difficult task you had to accomplish and how were you able to solve it?
Q. What is your best work achievement and why is it important to your career?
Q. Describe a difficult task you had to accomplish and how were you able to solve it?
Q. Tell about a time you experienced great customer service.
Q. How do you use technology to simplify your life, finances, and daily life?
Q. How do you handle peak and non-peak times and how do you adjust between those times?
Q. How well do you follow procedures and guidelines?
Q. When was a time you assisted in team objectives and what was your role? What was the outcome?
Q. Describe a time you helped assist/showed a customer/colleague how to use a piece of computer technology/application and what was the outcome?
A face-to-face over the computer. The first interview was great and I went on to the second interview. I did not get the position and of course they do not say why.
Interview questions [1]
Question 1
Describe a time you had to adapt to a changing or complex environment at work. 1.) the situation, 2.) your actions, 3.) the outcome.
The interview process was easy. There were 2 interviews before I was hired and the onboarding process was a breeze. I did have to go do a drug test and a background check which was a little time consuming
It was ok and could have been better. Not sure if I got the job or not. Seems like they were in a rush to pick someone. I think there’s better jobs out there.
Teller applicants have rated the interview process at Chase with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 75% positive. To compare, the company-average is 66.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Teller roles take an average of 15 days to get hired, when considering 137 user submitted interviews for this role. To compare, the hiring process at Chase overall takes an average of 21 days.
Common stages of the interview process at Chase as a Teller according to 137 Glassdoor interviews include:
Drug test: 19%
One on one interview: 19%
Skills test: 16%
Background check: 14%
Phone interview: 14%
Personality test: 7%
Group panel interview: 4%
Presentation: 4%
IQ intelligence test: 3%
Other: 1%
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