I applied through an employee referral. The process took 4 weeks. I interviewed at Chase (Dallas, TX) in Mar 2012
Interview
I filled out the application online, took a personality and math test. Received a call from a recruiter and had a quick phone interview, was asked about branch location preferences. Received a call from a branch manager who scheduled a face to face interview. Received a call from District Manager's secretary to schedule face to face interview with DM.
Interview questions [1]
Question 1
Don't remember specifics b/c it was 5 years ago, but your sales process is VERY IMPORTANT.
The branch manager was super friendly and easy to talk to. The only downside was that the interview started almost 30 minutes late even though I was on time. I had scheduled it during my lunch break at work, so the delay made things feel a bit rushed.
It was good and very very interesting. Need more clarity on the process and expectations. Will not interview again. Good role not a good fit for me personally. Process was little confusing and communication
Had a phone interview. A couple days later was called and asked to interview in person at one of their locations by a branch director. Those were the only two interviews I had.
Interview questions [1]
Question 1
They asked me to "role play" a situation where I forgot to give the customer back an important document.
Personal Banker applicants have rated the interview process at Chase with 2.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 69% positive. To compare, the company-average is 66.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Personal Banker roles take an average of 20 days to get hired, when considering 114 user submitted interviews for this role. To compare, the hiring process at Chase overall takes an average of 21 days.
Common stages of the interview process at Chase as a Personal Banker according to 114 Glassdoor interviews include:
One on one interview: 19%
Drug test: 15%
Phone interview: 14%
Background check: 13%
Skills test: 11%
Personality test: 7%
Presentation: 7%
Group panel interview: 6%
IQ intelligence test: 5%
Other: 1%
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