I applied online. The process took 2 months. I interviewed at Chase (New York, NY) in Dec 2016
Interview
Submitted application online, then a brief phone interview, then first face to face interview with two branch assistant managers, if they like you, they will schedule an second face to face interview with the branch manager, if you passes, the branch manager will sechdule you the last face to face interview with the marketing director. Received an offer after a week. Long hiring process. FRom the day I submitted my application tue the day I got an offer it took one and a half month. Then background check, drug screen, and fingerprints etc. The whole onbroading process went smooth and pretty fast.
Interview questions [1]
Question 1
What is you strength and weakness?
Role play.
How do you handle a angry customer?
What can you bring to Chase?
What is you goal in five years?
Tell me more about yourself.
What is customer service means to you?
Do you bank you Chase? What is your favorite product or service?
Can you work on the weekends?
The branch manager was super friendly and easy to talk to. The only downside was that the interview started almost 30 minutes late even though I was on time. I had scheduled it during my lunch break at work, so the delay made things feel a bit rushed.
It was good and very very interesting. Need more clarity on the process and expectations. Will not interview again. Good role not a good fit for me personally. Process was little confusing and communication
Had a phone interview. A couple days later was called and asked to interview in person at one of their locations by a branch director. Those were the only two interviews I had.
Interview questions [1]
Question 1
They asked me to "role play" a situation where I forgot to give the customer back an important document.
Personal Banker applicants have rated the interview process at Chase with 2.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 69% positive. To compare, the company-average is 66.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Personal Banker roles take an average of 20 days to get hired, when considering 114 user submitted interviews for this role. To compare, the hiring process at Chase overall takes an average of 21 days.
Common stages of the interview process at Chase as a Personal Banker according to 114 Glassdoor interviews include:
One on one interview: 19%
Drug test: 15%
Phone interview: 14%
Background check: 13%
Skills test: 11%
Personality test: 7%
Presentation: 7%
Group panel interview: 6%
IQ intelligence test: 5%
Other: 1%
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