Telephone Banker applicants have rated the interview process at Chase with 2.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 63% positive. To compare, the company-average is 66.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Telephone Banker roles take an average of 13 days to get hired, when considering 8 user submitted interviews for this role. To compare, the hiring process at Chase overall takes an average of 21 days.
Common stages of the interview process at Chase as a Telephone Banker according to 8 Glassdoor interviews include:
Phone interview: 25%
One on one interview: 25%
Background check: 21%
Drug test: 21%
Skills test: 7%
Here are the most commonly searched roles for interview reports -
I applied through a recruiter. The process took 5 days. I interviewed at Chase (Tempe, AZ) in Aug 2014
Interview
Filled out application online. Got a call from a recruiter a few days later that gave an overview of the position, asked a couple questions, and then set up an in-person interview. The interview was one-on-one; with three different managers. Mostly behavioral questions (specific time/specific event) were asked. Interviewers all asked pretty much the same questions and took notes throughout.
Interview questions [1]
Question 1
Give me a time where you had an angry customer. What were your actions? What were the results?
The interview process was simple. The recruiter had reviewed resume and asked questions specifically about customer service. When responding keep in mind that "the customer is always right". They want to hear that you are able to provide empathy and be solution oriented.
I applied online. The process took 5 days. I interviewed at Chase
Interview
It was an assembly line and impersonal. The interview was out on the floor in a vacant cubicle. They have you a long sheet of paper with a huge disclosure to read as if you had to pass a reading test to work there.
Interview questions [1]
Question 1
The regular cookie cut questions, "Name a time when you had a difficult customer, what did you do and what was the outcome?"
Not easy if you don't have the experience and a really comfortable welcoming team. The process took about a month.Not easy if you don't have the experience and a really comfortable welcoming team. The process took about a month.